Management Moments©

In any business setting, trust is an integral part of the relationship fabric that exists between service providers and their clients and customers, team members, and supervisors and their direct reports. This session will focus on how you can use and leverage trust elements along with the 13 behaviors of high trust leaders to create stronger and more trusting relationships at all levels.

Often we receive feedback that we need to think critically, but what does that really mean? How can we be better at critical thinking when we don’t know what it is? In this session, you will learn about critical thinking, and how to apply models, tools, and critical questioning techniques to enhance your thinking and decision making abilities.

Establishing strong relationships, building internal and external networks, and leveraging relationships are critical to attaining leadership success. Learn the key factors for building strong relationships, how to exchange expectations for mutual success, and how to keep business relationships professional.

The most effective leaders rarely use their formal, authoritative power; they use influence to create buy-in. What are the strategies you can employ to create acceptance and buy-in to what needs to be done? Both formal and informal levels of power and influence will be discussed.

Accountability is something that often seems to be missing in organizations. Many leaders don’t really know what it means or how to hold people accountable to the commitments they have made. Learn to take greater personal accountability for achieving results utilizing the Oz Principles of “see it, own it, solve it, do it.”

Most of us treat things that require urgent action as important. Does this do justice to the items that are truly important? Do you EVER get around to the things that are important? This session will help you to determine what is important and what is urgent and how to manage each more effectively.

The most powerful goals are Specific, Measurable, Achievable, Realistic, and Time-based. How can you and your team members set SMART goals that allow you to measure progress accurately? Appropriate delegation and accountability mechanisms will be discussed.

Decision Making is the act of choosing between two or more courses of action. However, there may not always be a correct decision. In this module, you will learn different methods for approaching decisions you and your team need to make, explore emotional and rationale decision making methods and discuss which situations they are the best for, and practice looking at situations from Edward De Bono’s Six Thinking Hats perspective.

Resilience is the quality that allows some people to be knocked down by life and come back stronger than ever. Rather than letting failure overcome them and drain their resolve, they find a way to rise from the ashes. Some of the factors that make a person resilient include having a positive attitude, optimism, regulating emotions, and the ability to see failure as a form of helpful feedback. Even after a misfortune, blessed with such an outlook, resilient people change course and soldier on. Learn what happens in the change acceptance process and the skills that will make you more resilient.

Research has found that people go through predictable stages in dealing with change, even if the change is positively perceived. Learn about these stages and apply tools and techniques to help decrease the chaos and uncertainty that you and your team are feeling with continuous change.

Have you often wondered when communicating about the changes occurring within your company, why people don’t seem to get it? In this session, you will learn about the processes that individuals and organizations go through in accepting change and what you can do to enable acceptance of change.

How can leaders build high performing teams? Getting the right people on the team, motivating and building cohesion, facilitating effective decision making, and leveraging conflict are just a few methods that will be discussed in this session.

Managers are expected to coach their team to excellence. Learn how to leverage your leadership style to build strong coaching relationships with your employees. You’ll practice the “coach approach” with your peers to prepare you for working with your team.

Here’s the opportunity to establish your presence and credibility as a new supervisor or manager and learn how to adapt your style to every situation that comes your way. This session covers the basics of what will be expected in your new role, letting go of your old role, managing time and team members, setting goals to prioritize your time, and dealing with awkward situations where you might be managing your former peer.

Every leader has a style. Leadership styles range along a continuum from authoritarian to laissez-faire. Learn about your leadership style and that of others, how to communicate bosses, peers, or employees with different style preferences, and how to adjust your style to build better working relationships.

There’s a lot of talk about the importance of Emotional Intelligence (EI). What is EI?  Why is it important for leaders to have it?  What are the 15 EI competencies? This workshop provides a brief, introductory exposure to emotional intelligence.

Loehr and Swartz coined the phrase “the corporate athlete”. The concept proposes that for a leader to function at full effectiveness, there needs to be a balance and focus on all elements of the individual including spiritual, emotional, physical and mental. Learn how each contributes to being an effective leader and how you can apply the concept to your own circumstances.